Delivery is by courier to the street level, is not scheduled for delivery to the plan, installation or collection of used. Once the customer shipped his neck is warned by e-mail communicating the tracking code.
bulky products takes 10 working days for delivery, in this case not always' available tracking.
Please check our website for orders executed in the months of July, August and December which will suffer delays due to the period of closure for holidays.
The shipping costs for delivery amounted to EUR 7
Availability products - Delivery time:
Shipping within: "8" working days: The product may be available, coming soon, or can be ordered. It will be handed to our courier for delivery within one working days indicated, unless delivery delays by our supplier, in this case the customer will be 'notified by phone or mail. Where certain items, are soon available for production problems, and 'right' customer withdraw partially or completely the order, in this case will be 'refunded in full amount paid (There are no penalties, interest or otherwise in order cancellation case).
Right of withdrawal: Complaints:
When you receive the product purchased for any visible transport damage must be reported as soon as writing on the document provided by the bellboy or the consignment note: "withdrawal subject to control - Packaging ruined." Afterwards, check the product: any anomaly, even a small scratch to be communicated to the FPM ELECTRONIC within 2 days of receipt by phone or by sending an email with attached photos to: firstname.lastname@example.org, should not be used or installed, retaining the packaging original that could serve for the return of the product to be replaced. If the product is used or installed decade the right of withdrawal.
Complaints for other reasons must be transmitted exclusively within 8 days from receipt of goods, spent this period our company does not accept claims.
Under Article. 64 Legislative Decree. N. 206/2005, if the customer is a consumer (ie a person who buys goods for purposes unrelated to business or professional activity, or does the purchase by indicating in the order form a VAT number), has right to withdraw within 14 days from the contract for any reason, without explanation and without penalty, except as described in articles 20, 21 and 22.
- To exercise the right of withdrawal, the customer must send the FPM ELECTRONIC a notice to that effect within 14 days from the date of receipt of goods. Such notice shall be sent by registered letter with return receipt addressed to: FPM ELECTRONICS - office: Viale Abruzzo 311 to 66100 Chieti (CH) via fax or email, within the said period of 14 days. In this case, the cancellation must be confirmed by the Customer by sending the withdrawal form by registered letter with acknowledgment of receipt, strictly within the next 48 hours as making the communication by fax or e-mail. After receiving the withdrawal form by registered letter with acknowledgment of receipt, the Customer Service of the FPM ELECTRONIC will notify the customer - by e-mail - the address to which to ship the goods to be returned and the number of permission to return to be indicated on the appropriate return form, which must be attached to the product. The customer must ship the product carefully packed in its original packaging, avoiding damage by adhesive labels, etc. and complete with everything in origin content, to the address. The shipping costs for returning the goods are borne by the customer. Dispatch by the Customer must be made by courier within ten working days from the notification to the customer, by e-mail, the address to which to ship the goods and the authorization number to return. The expedition, until the certificate of receipt by FPM ELECTRONICS, is under the responsibility and risk of the Customer. On receiving the goods, The FPM ELECTRONIC will verify its integrity and refund the customer the amount of product purchased, with the exception of transport costs. Reimbursement shall be by bank transfer to the account specified by the customer in the form of withdrawal within 14 (fourteen) days (calendar) the receipt by FPM ELECTRONIC of the registered letter of withdrawal, if the goods have been shipped by the customer within the 10 days after the notification to the customer, by e-mail, the address to which to ship and the return authorization number and if the goods are received at the address indicated by FPM integrates ELECTRONICS. In case of payment by the Customer with electronic money through PayPal you will be reimbursed in accordance with the rules provided by PayPal
- The right of withdrawal can only be exercised with regard to the product purchased in its entirety; it can be exercised only on the withdrawal of the product purchased, or if the quantity per item and greater than TWO PIECES because the customer has the right to buy one single piece (for testing). The product purchased must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc.). It should be avoided in all cases the attachment of labels or tape directly on the packaging of the product. If the goods are damaged during transport, the FPM ELECTRONIC shall notify the Customer thereof (within five working days from receipt of product in their stores), to allow the customer to raise timely complaint against the carrier of his choice and obtain a refund of the product value (if insured by the Customer). The FPM ELECTRONICS is not liable for damage, theft or loss of goods returned with shipments not insured by and at the Customer's expense.
- The right of withdrawal in case of lack of substantial integrity of the returned goods, and specifically in the case of: lack of external and / or internal packaging, the absence of product components (accessories, cables, manuals, parts etc.), or use of the product for reasons other than transportation.
Always we release the customer invoice, the invoice will be sent automatically by our computer system via email in PDF format. In case of disruption (finished on spam - unsolicited or otherwise) the customer can ask a copy of which will be sent in hard copy by regular mail. For any request to use the following address: email@example.com